FAQs

General

What does PakDukaan stand for?

PakDukaan is Pakistan’s premier online store for computer hardware and peripherals. We, at PakDukaan, consider our customers as our main asset. Accordingly we aim to do our best in bringing top quality products at the lowest prices in Pakistan. We are Pakistan’s sole official reseller of G.SKILL and Arctic Silver products in Pakistan, and we hope to expand our range of products very soon! For more information, visit our About Us page.

Do I need an account to place orders?

Yes! In order to create a better shopping experience for our customers, we only allow orders from registered users. Registration is absolutely free! This way we can reward you in the future for being a loyal customer!

Do you provide any warranty?

Yes, all of our products are covered under the manufacturers warranty, more information is provided on each Brand’s page, you can access this by clicking on the manufacturers logo under the Brand heading.

Shipping & Delivery

 Where can you ship your products?

We can ship our products all over Pakistan! We offer our own Cash On Delivery (C.O.D) services in Lahore, and for all other locations we employ the services of Daewoo and Leopards Courier.

When will my product be delivered?

We try our best to ship the product the same business day the payment is confirmed. Generally products arrive at your doorstep within 1-3 business days of payment confirmation. This may vary depending on the time and day you place your order.

How can I track my products?

We will send you an email as soon as your order ships! For mail orders we will email you the tracking number. For any other questions email us at support@pakdukaan.com.

How much does shipping cost?

Our free shipping starts from orders valued at or over Rs. 1500, depending upon the carrier.

Payment Information

What are my payment options?

PakDukaan, currently, offers three forms of payment methods: Bank wire transfer, Cash On Delivery (C.O.D) and in store payment (Lahore only). We will be expanding our range of payment methods soon!

Do you negotiate on prices?

No. All of our listed prices are fixed, however they are prone to adjustment with the passage of time. But you need not worry, as we will always offer the lowest prices in Pakistan for the best products. In case you do find an item cheaper on another reputable website (Pakistan only), please inform us and we will price match!

Returns

How do refunds work?

We only offer full-refunds if you receive a product that differs from description on our website (PakDukaan.com), or is non-functional upon arrival. You have 24 hours after receiving your product to initiate the refund process. Please send us a SMS or E-mail along with your order # and a brief description of the problem.

If you want to return your product for any other reasons than the ones mentioned above, you must ship the product back at your own risk to us in original condition within 7 days after delivery. You will be charged a 15% restocking fee for such returns.

How will I receive my refund?

We will send your refund via bank wire transfer. For C.O.D orders we use Western Union, however service fees will be charged from the customer.